As you know, I run a business. It's a home-based business, so my needs for Internet speeds are not as great as they once were (I'm not hosting e-mail or Websites on my home server anymore), but I need a static IP address, which I pay for and is not offered on the residential plans. I also live in an area where DSL just is not an option. I'm too far from the central office for it to work. So, it's Comcast for me.
To use that static IP address, I need to pay for Business Internet. I've done so for seven years at a cost much higher than my neighbor who has the home version of the same service.
A few months ago, Comcast decided to start charging all customers $7 a month (in my area) for an equipment fee for my cable modem. I've never had to pay that fee and I understand the need for it, so I called looking for options. The operator said to just go buy my own modem.
Solution! Problem solved. I purchased my own Motorola SURFboard SB6120 (which was approved by the Comcast Website). It arrived and I went to set it up only to find out when I called to activate it I couldn't activate it because I have a static IP address.
Frustrated, I called Comcast Billing and was told that is the case, I shouldn't have been told I could purchase my own equipment and was basically out of luck. The person I spoke with did say Comcast would be offering the option of purchasing the modem (the seven-year-old modem) in the near future, but there was no timetable to make it happen and offered me a two-month credit for the $7 fee.
Honestly, that's not acceptable. I'm being double or tripple-dipped on by having to pay for the business service so I can pay for a static IP address so I can pay for the fee on the modem.
I'm waiting to see if and when they offer the purchase of the modem, but I presume it will be more than what I am paying if I purchased a new one. Plus, did I mention my modem is seven-years-old!
There are no comments for this post.
Leave a Comment
Keep in contact with Bravo IT Consulting by signing up for our newsletter.
Frank is extremey helpful & responsive to our technology needs. We've had numerous instances where we've needed immediate assistance & he's been there. More importantly, he's more than competent & gets work done in a timely manner.
Ankesh and Abha Kumar Redwood City, CA
Frank is very friendly to work with, easily understands what we have conveyed to him and offers a quick turn around. His rates are reasonable and he is willing to work with smaller budgets. Need a Web Developer?...this is the guy to contact!
Wendy Quaccia San Carlos, CA
Frank is very knowledgeable in his field of work. Explains the details of what he has done and explains it in layman's terms so that you really understand. I would recommend him to anyone looking for IT work or support.
Paul Sanfilipo Mortgage Financing Consultants, Redwood City, CA
Frank is "top shelf". He really listens to what you want to accomplish and gets a deep understanding of your business. Frank is always on time and promotes the highest integrity. You can't go wrong with this hire.